Returns a single recording by its Siro internal id. By default the response contains the recording’s core fields; opt into the enrichment blocks below to also pull CRM links, the AI summary, entity extractions, and followups in the same request.
Every recording carries two core fields (always present, no opt-in required) that tell you whether it has been deleted in Siro:
Field
Shape
Description
deleted
boolean
true if the recording has been deleted, false otherwise
deletedAt
string | null
ISO 8601 timestamp of when it was deleted, or null if it has not been deleted
A deleted recording is still returned by this endpoint (it does not 404) — it comes back with deleted: true. Treat that as a signal to hide or remove the recording on your side; the Siro app already hides these from its Recordings view.
When showCrmLinks=true, crm contains the external IDs of the CRM records the recording is linked to. Every linked object is returned as a pair:
id — Siro’s internal ID for the object
externalId — that object’s ID in your CRM (use this to join)
Field
Shape
CRM object
integrationConnectionId
string
The Siro integration connection the links came from
users
array of {id, externalId}
CRM user(s) who own the recording (the rep)
engagement
{id, externalId}
The CRM engagement / appointment
opportunity
{id, externalId}
The opportunity
contacts
array of {id, externalId}
Contact(s)
account
{id, externalId}
Account
lead
{id, externalId}
Lead
This is the same shape emitted by the integrations.recordingProcessed webhook, so pull-based polling and push-based webhooks give you identical CRM references.
crm is null when the recording has no confirmed CRM link yet. Because links can be established after a recording is created, poll the list endpoint with the updatedAt filters to pick up recordings as they become linked.
engagement (the appointment) is only populated when the recording is linked to a CRM-sourced engagement. Recordings linked only to a Siro-side calendar event return engagement: null while still returning account / contact. To map on the appointment ID, ensure your appointments sync to Siro as CRM engagements. Any field with no linked record is null.
When showEntityExtractions=true, entityExtractions is a flat list of the values extracted from the conversation, including the CRM field each maps to:
Field
Description
name
The extracted field name
value
The extracted value
mappings
CRM target(s): [{ crmModelName, crmFieldName }] — which object and field to write value to
Only successfully completed extractions are included; in-progress or failed extractions are omitted. Returns [] if there are none. Use mappings to write each value to the corresponding field on the CRM record from the crm block.
When showFollowups=true, followups is an array of AI-generated followups tied to the recording. The payload differs by endpoint:List (GET /v1/core/recordings) returns slim summaries:
Field
Description
id
Followup ID
score
Followup score (1–5)
Use Get recording with showFollowups=true when you need the full followup payload for a specific recording.Single recording (GET /v1/core/recordings/{id}) returns the full followup payload, including:
Client app access token from POST https://auth.siro.ai/oauth2/token, or a legacy organization API token (Person icon → API Tokens). Send Authorization: Bearer <token>.
Whether the recording has been deleted. Deleted recordings are still returned so consumers can reconcile them; check this flag (and deletedAt) to handle them.
Array of follow-up actions and communications generated from the recording
Show child attributes
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