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GET
/
v1
/
core
/
recordings
/
{id}
{
  "data": {
    "id": "<string>",
    "dateCreated": "<string>",
    "transcriptionStatus": "RECORDING",
    "processingStatus": "in-progress",
    "processingStage": "done",
    "processingErrors": [
      "bookmarking-failed",
      "summary-failed"
    ],
    "recordErrors": [
      "paused-early"
    ],
    "processingError": "<string>",
    "rawAudioPath": "<string>",
    "processedAudioPath": "<string>",
    "lastProcessedAudio": "<string>",
    "organizationId": "<string>",
    "teamId": "<string>",
    "userId": "<string>",
    "locked": true,
    "terminatedUngraciously": true,
    "originalDeviceId": "<string>",
    "codeVersion": "<string>",
    "lock": true,
    "splitLock": true,
    "mergeLock": true,
    "splitRetryNeeded": true,
    "organizationName": "<string>",
    "repFirstName": "<string>",
    "repLastName": "<string>",
    "speakerMap": {},
    "mergeRetryNeeded": true,
    "redactedTranscript": "<string>",
    "confidence": 123,
    "error": "<string>",
    "jumpToTags": [
      {
        "text": "<string>",
        "timestampInMilliseconds": 123,
        "endTimestampInMilliseconds": 123,
        "type": "<string>",
        "types": [
          "<string>"
        ],
        "preview": "<string>",
        "previewStartTimestampInMilliseconds": 123,
        "previewChunkId": "<string>",
        "bookmarkConfigId": "<string>",
        "advancedBookmarkId": "<string>",
        "advancedBookmarkConfirmed": true,
        "repResponseId": "<string>",
        "botCommentId": "<string>",
        "botCommentThreadId": "<string>",
        "confirmationQuestion": "<string>",
        "classificationQuestions": [
          {
            "text": "<string>",
            "result": true
          }
        ],
        "responseDetails": "<string>",
        "responseJudgement": "<string>",
        "exchangeStart": 123,
        "exchangeEnd": 123,
        "manualLabelId": "<string>",
        "identifier": "<string>",
        "speakerTag": "<string>",
        "similarityScore": 123,
        "llmConfirmed": true,
        "llmJustification": "<string>",
        "llmBookmarkingAnswer": "<string>"
      }
    ],
    "jumpToTagsWordsOnly": [
      "<string>"
    ],
    "lastUpdatedJumpToTags": "<string>",
    "manualLabelBookmarkConfigIds": [
      "<string>"
    ],
    "result": "<string>",
    "title": "<string>",
    "notes": "<string>",
    "durationInMilliseconds": 123,
    "discoverable": true,
    "isPrivate": true,
    "detected_language": "<string>",
    "trendingScore": 123,
    "starCount": 123,
    "viewCount": 123,
    "uniqueViewCount": 123,
    "deleted": true,
    "deletedDate": "<string>",
    "deletedPermanently": true,
    "originalRecordingId": "<string>",
    "enableAutomaticSplit": true,
    "offsetFromOriginalRecordingMs": 123,
    "conversationType": "<string>",
    "debriefResponses": {},
    "debriefQuestions": [
      {
        "id": "<string>",
        "prompt": "<string>",
        "promptDetails": "<string>",
        "responseType": "DATE_RESPONSE",
        "responseConfig": {
          "latestAllowableDate": "<string>",
          "earliestAllowableDate": "<string>",
          "includeTime": true,
          "required": true
        },
        "includeIf": [
          {
            "questionId": "<string>",
            "value": "<string>"
          }
        ],
        "onlyIncludeIfFlagged": true,
        "sortValue": 123,
        "setResponseToField": "<string>",
        "hideFromResults": true
      }
    ],
    "lastChunkUploaded": "<string>",
    "numberOfChunks": 123,
    "numberOfProcessedChunks": 123,
    "numberOfExpectedChunks": 123,
    "numberOfComments": 123,
    "unreadComments": {},
    "unreadTags": {},
    "tags": {},
    "lastLabeled": "<string>",
    "bookmarkConfigsUsedDuringLabeling": [
      "<string>"
    ],
    "bookmarklabels": {},
    "outcomeLabel": "CLOSED",
    "manualLabels": [
      {
        "id": "<string>",
        "bookmarkConfigId": "<string>",
        "exists": true,
        "lastLabeledDate": "<string>",
        "lastLabeledByUid": "<string>",
        "recordingId": "<string>",
        "title": "<string>",
        "startTimestampInMillis": 123,
        "endTimestampInMillis": 123,
        "unadjustedStartTimestampInMillis": 123,
        "unadjustedEndTimestampInMillis": 123
      }
    ],
    "splitHistory": [
      {
        "splitTimestampMs": 123,
        "splitRecordingId": "<string>",
        "splitDate": "<string>"
      }
    ],
    "secondaryTranscriptionJobId": "<string>",
    "secondaryTranscriptionService": "<string>",
    "secondaryProcessingStatus": "in-progress",
    "secondaryTranscriptionIgnored": true,
    "secondaryTranscriptionAttempts": 123,
    "secondaryTranscriptionDurationSent": 123,
    "lastSuccessfulSecondaryTranscription": {
      "_seconds": 123,
      "_nanoseconds": 123
    },
    "lastSuccessfulSecondaryTranscriptionJobId": "<string>",
    "leadIdSiro": "<string>",
    "leadInteractionIdSiro": "<string>",
    "leadInteractionMatchScore": 123,
    "latitude": 123,
    "longitude": 123,
    "coordinates": "<any>",
    "g": {
      "geohash": "<string>",
      "geopoint": "<any>"
    },
    "conversationTime": 123,
    "repSpeakingTime": 123,
    "customerSpeakingTime": 123,
    "customerQuestionsCount": 123,
    "repQuestionsCount": 123,
    "exchangesCount": 123,
    "repExchangesCount": 123,
    "totalRepExchangesWithAQuestion": 123,
    "repWordCount": 123,
    "repUniqueWordsUsedCount": 123,
    "repFillerWordsCount": 123,
    "totalRepVocabularyScore": 123,
    "totalRepWordObscurityScore": 123,
    "longestMonologueMillis": 123,
    "longestCustomerStoryMillis": 123,
    "repWordsPerMinute": 123,
    "repFillerWordsPerMin": 123,
    "repSpeakerShare": 123,
    "interactivityScore": 123,
    "repControl": 123,
    "repVocabularyLevel": 123,
    "repWordObscurityScore": 123,
    "conversationSegmentDates": [
      {
        "dateStarted": "<string>",
        "dateEnded": "<string>",
        "conversationType": "<string>"
      }
    ],
    "chunkStatusMap": {},
    "expectedChunksOutstanding": [
      "<string>"
    ],
    "advancedBookmarksChecked": true,
    "extractedPrimaryContactPhoneNumber": {
      "value": "<string>",
      "chunkId": "<string>",
      "chunkNumber": 123,
      "startTimeInMilliseconds": 123,
      "endTimeInMilliseconds": 123,
      "confidence": 123
    },
    "doNotDelete": true,
    "processedChunkNumbers": [
      123
    ],
    "skippableChunkNumbers": [
      123
    ],
    "dateLackingSingleExpectedChunk": "<string>",
    "audioDurationInMilliseconds": 123,
    "isVideo": true,
    "videoRecordingId": "<string>",
    "rawVideoPath": "<string>",
    "source": {
      "sdkVersion": "<string>",
      "bundleId": "<string>",
      "appVersion": "<string>",
      "appName": "<string>",
      "sdkType": "iOS"
    },
    "transcriptionLanguage": "English",
    "os": "ios",
    "osVersion": "<string>",
    "deviceType": "<string>",
    "deviceId": "<string>",
    "summaryProcessingStatus": "not-started",
    "bookmarkingProcessingStatus": "not-started",
    "llmBookmarkingStatus": "not-started",
    "llmSpeakerAssignmentStatus": "not-started",
    "conversationQualityTag": "FULL_CONVERSATION",
    "conversationQualityTagReasoning": "<string>",
    "llmConversationApprovalStatus": "not-started",
    "aiMetricsProcessingStatus": "not-started",
    "betaFeatures": [
      "<string>"
    ],
    "allChunksUploaded": true,
    "recordingSettings": {
      "mobileChunkCreationMode": "minimized"
    },
    "images": [
      {
        "rawImages": [
          {
            "type": "web",
            "uri": "https://img.companycam.com/some/path/photo.jpq",
            "url": "https://img.companycam.com/some/path/photo.jpq"
          }
        ],
        "linkedImage": "https://app.companycam.com/assets/Image/2176982453",
        "timestamp": 1640995200000
      }
    ],
    "crmOpportunities": [
      {
        "opportunityExternalId": "opp_12345",
        "accountId": "acc_67890",
        "accountName": "Acme Corporation",
        "accountExternalId": "ext_acc_12345",
        "disposition": "Closed Won",
        "closedAt": "2024-01-15T10:30:00Z",
        "name": "Q1 Software License Renewal",
        "amount": 50000,
        "integrationName": "Salesforce",
        "integrationPlatform": "salesforce",
        "addresses": [
          {
            "street": "123 Main St",
            "city": "New York",
            "state": "NY",
            "zip": "10001",
            "country": "USA"
          }
        ]
      }
    ],
    "crmCustomer": {
      "id": "acc_12345",
      "name": "Acme Corporation",
      "customerType": "ACCOUNT",
      "externalId": "ext_67890",
      "lastActivityAt": "2024-01-15T08:30:00.000Z",
      "matchingSource": "DIRECT",
      "emailAddress": "contact@acme.com",
      "phoneNumber": "+1-555-123-4567",
      "crmUrl": "https://acme.salesforce.com/lightning/r/Account/001XX000004C9Z6YAK/view"
    },
    "mediaOpportunities": [
      {
        "externalId": "media_12345",
        "integrationName": "HubSpot",
        "integrationPlatform": "hubspot",
        "name": "Social Media Campaign Lead",
        "addresses": [
          {
            "city": "Los Angeles",
            "state": "CA",
            "zip": "90210",
            "country": "USA"
          }
        ],
        "images": [
          {
            "rawImages": [
              {
                "type": "web",
                "uri": "https://img.companycam.com/some/path/photo.jpq",
                "url": "https://img.companycam.com/some/path/photo.jpq"
              }
            ],
            "linkedImage": "https://app.companycam.com/assets/Image/2176982453",
            "timestamp": 1640995200000
          }
        ]
      }
    ],
    "multimediaEvents": [
      {
        "storageUrl": "id1/id2",
        "mimeType": "image/jpeg",
        "timestampInMilliseconds": 1640995200000
      },
      {
        "storageUrl": "id1/id2",
        "mimeType": "image/jpeg",
        "timestampInMilliseconds": 1640995800000
      }
    ],
    "evaluation": {
      "recordingId": "<string>",
      "hasScorecard": true,
      "scorecardInstanceId": "<string>",
      "evaluationQualified": true,
      "name": "<string>",
      "description": "<string>",
      "pointsPossible": 123,
      "pointsEarned": 123,
      "evaluatedNodes": [
        {
          "id": "node_001",
          "name": "Conversation Quality",
          "description": "Metrics related to conversation quality and engagement",
          "indexNumber": 1,
          "parentId": "root",
          "nodeType": "SECTION",
          "metadata": {
            "metricId": "metric_001",
            "metricType": "CONVERSATION_TIME"
          },
          "metricValue": 85,
          "pointsPossible": 100,
          "pointsEarned": 75,
          "color": "GREEN",
          "unit": "seconds",
          "unitAbbreviated": "sec"
        }
      ],
      "metricRubrics": [
        {
          "scorecardNodeId": "node_001",
          "scorecardMetricId": "metric_001",
          "metricPointTotal": 100,
          "minTarget": 0,
          "maxTarget": 100,
          "targetTolerance": 5
        }
      ],
      "sectionWeights": [
        {
          "scorecardNodeId": "node_001",
          "weight": 25
        }
      ],
      "colorConfigurations": [
        {
          "color": "GREEN",
          "lowRange": 80,
          "highRange": 100
        }
      ]
    },
    "followups": [
      {
        "recordingId": "<string>",
        "recordingTitle": "<string>",
        "repName": "<string>",
        "repId": "<string>",
        "teamName": "<string>",
        "teamId": "<string>",
        "followupId": "<string>",
        "dateCreated": "<string>",
        "followupType": "REHASH",
        "score": 123,
        "followupAction": "<string>",
        "context": [
          {
            "header": "<string>",
            "value": "<string>"
          }
        ],
        "updatedAt": "<string>",
        "metadata": [
          {}
        ],
        "starred": true,
        "status": "TO_DO",
        "thinking": "<string>",
        "history": [
          {
            "id": "<string>",
            "updatedBy": "<string>",
            "updatedByUserId": "<string>",
            "createdAt": "<string>",
            "note": "<string>",
            "status": "TO_DO"
          }
        ],
        "crmUrl": "<string>",
        "crmCustomer": {
          "id": "<string>",
          "name": "<string>",
          "crmUrl": "<string>",
          "customerType": "ACCOUNT",
          "lastActivityAt": "<string>",
          "emailAddress": "<string>",
          "phoneNumber": "<string>",
          "externalId": "<string>",
          "matchingSource": "DIRECT",
          "opportunityId": "<string>",
          "engagementId": "<string>",
          "opportunity": {
            "id": "<string>",
            "externalId": "<string>",
            "name": "<string>",
            "amount": 123,
            "closedAt": "<string>",
            "disposition": "<string>",
            "createdAt": "<string>",
            "updatedAt": "<string>",
            "recordingId": "<string>",
            "accountId": "<string>",
            "organizationId": "<string>",
            "account": "<any>",
            "opportunityUsers": [
              "<any>"
            ]
          },
          "contactAccount": {
            "id": "<string>",
            "name": "<string>",
            "externalId": "<string>"
          },
          "address": "<string>",
          "integrationConnectionId": "<string>",
          "integrationPlatform": "MERGE",
          "integrationName": "<string>"
        },
        "hasFollowupComment": true,
        "note": "<string>",
        "completed": true,
        "completedBy": "<string>",
        "completedAt": "<string>"
      }
    ],
    "mobileEvents": [
      {
        "id": "event_12345",
        "recordingId": "rec_123",
        "organizationId": "org_456",
        "userId": "user_789",
        "dateCreated": "<any>",
        "dateCreatedString": "2024-01-15T10:30:00Z",
        "event": {
          "name": "recorderStateChange",
          "value": "start",
          "trigger": "interruption"
        },
        "timestampInMilliseconds": 1640995200000,
        "durationInMilliseconds": 5000
      }
    ],
    "seedRecordingId": "seed_rec_456",
    "seedRecordingRecordingId": "seed_rec_456_rec_789"
  },
  "cursor": "<string>",
  "pageSize": 123,
  "limit": 123
}

Path Parameters

id
string
required

ID of the recording to fetch

Query Parameters

showPhotos
string

Include photos in the response (true/false)

showCrmOpportunities
string

Include CRM opportunities in the response (true/false)

showMediaOpportunities
string

Include media opportunities in the response (true/false)

showEvaluation
string

Include evaluation data in the response (true/false)

showMultimedia
string

Include multimedia events in the response (true/false)

showMobileEvents
string

Include mobile events in the response (true/false)

showFollowups
string

Include followups in the response (true/false)

showCrmCustomers
string

Include crm accounts in the response (true/false)

Response

Get recording by ID

data
object
required
cursor
pageSize
number
limit
number